About two months ago, we ordered a document scanner for the company. The problem was that all Canadian retailers charged exorbitant prices for the thing – upwards of $600 CAD – when the selfsame scanner was available from US retail giants for under $300 USD. Even with the exchange rate, we would save hundreds of dollars – or so we thought.
I went online with the company credit card and bought the document scanner from Ecost, an internet retailer based somewhere in the States. They shipped with a broker, Borderfree, which is essentially an agent of Canada Post that specializes in getting things across the border. All good, right? Everybody wins, except for the lousy Canadian rip-off artists.
Wrong. Ecost sent the parcel, Borderfree got it over the border, and Canada Post went and delivered it to the wrong address. Someone named “J. Joyce” signed for it, someone who, I might add, doesn’t work at or have any connection to De Boer Tool. So here we are, two months later with no document scanner and no particular way to find out what happened to us. The schills who work at Canada Post refer us to Ecost, who refers us to Borderfree, whose customer “service” representative works for Ecost, none of whom can find out what on the great and mighty earth happened to our parcel. Ecost (or Borderfree, or both) has been in contact with Canada Post and determined that the product has been delivered. They keep telling me that “J. Joyce” signed for it, and I’m like “thanks, I know that already” and that it’s been delivered to 335 Admiral Blvd, Unit 23, Mississauga, Ontario, Canada; I keep replying that we DO NO have the stupid parcel in our posession.
Ergo, I will never use Canada Post for anything. Ever. Not mail, not parcels, nothing. They can’t get that right, they don’t deserve my business. I’ll email and Purolate everything else. Until then, I’m on the runaround, constantly emailing and phoning Ecost to try to get something done about this. Every few days they email me back something that I already know, and that they should already know. I still don’t have what I’m looking for.